Version 2 · Last updated July 20, 2026
Welcome to Biko AI
This Site and related web application, platform, and related services (collectively, the “Site”) are maintained as a service to our current and prospective users seeking to access and utilize Company’s AI-powered emotional self-reflection, life coaching-support, and personal wellness platform, which is designed to help users explore emotional patterns, improve self-understanding, and support emotional awareness and release through AI-generated prompts, conversations, journaling, and other interactive features. The Site is intended solely for informational, educational, self-reflection, and coaching-support purposes and is not intended to provide medical, mental health, psychological, psychiatric, therapeutic, or other licensed professional services or advice. By using this Site or any associated Services, you agree to comply with and be bound by the following Terms and Conditions of Use. Please review these Terms and Conditions carefully. If you do not agree to these Terms and Conditions of Use, you should not access or use the Site or Services.
Terminology. The following terminology applies to these Terms and Conditions, the Privacy Policy, and any related policies or agreements referenced herein: “User,” “You” and “Your” refers to you, the person accessing this Site or Services and accepting Company's terms and conditions. "Company," "Ourselves," "We," "Our" and "Us," refers to our Company, Biko AI. "Party," "Parties," or "Us," refers to both the User and ourselves, or either the User or ourselves. These Terms and Conditions of Use govern your access to and use of the Site and any related web application, platform, or services (collectively, the “Services”), including without limitation Company’s AI-powered emotional self-reflection platform, AI-generated conversations, guided prompts, journaling features, emotional pattern recognition tools, conversation history, user accounts, subscription services, and other features, functionality, content, and services made available through the Site or Services.
The Services are intended to provide users with AI-assisted informational, educational, emotional self-reflection, and coaching-support experiences only. The Services are not intended to provide, and should not be construed as providing, medical, mental health, psychiatric, psychological, therapeutic, counseling, crisis-response, or other licensed professional services or advice. No physician-patient, therapist-patient, psychologist-patient, counselor-client, coaching, fiduciary, or other professional relationship is created through your access to or use of the Services.
Any subscription, one-time session purchase, or other commercial relationship with Company may be governed by separate written agreements, order forms, subscription terms, or other transaction-specific documents between the Parties, which shall control to the extent of any conflict with these Terms with respect to the subject matter thereof. Any use of the above terminology or other words in the singular, plural, capitalization, and/or any gendered or non-gendered terms, are taken as interchangeable and therefore as referring to same.
Agreement. This Terms and Conditions of Use agreement (this "Agreement") specifies the terms and conditions for access to and use of https://bikoaicoach.com and describes the terms and conditions applicable to your access to and use of the Site and Services. This Agreement applies to your access to and use of the Site and Services and does not govern any professional services, consulting services, or other commercial relationships with Company, which may be subject to separate written agreements, order forms, purchase terms, or other transaction-specific documents between the Parties. For the avoidance of doubt, unless expressly stated otherwise in a separate written agreement signed by Company, this Agreement governs your access to and use of the Site and Services, including any subscription plans, one-time sessions, free trial offerings, AI-generated interactions, and related features made available through the Site or Services.
This Agreement may be modified at any time by Company upon posting of the modified Agreement on the Site or otherwise making it available through the Services. Any such modifications shall be effective immediately upon posting (unless otherwise stated). The most current version of this Agreement will be available on the Site, and you are responsible for reviewing it periodically. Each use of the Site or Services by you shall constitute and be deemed your unconditional acceptance of this Agreement as then in effect.
Use of the Site and Services. The Site and Services provide access to Company’s AI-powered emotional self-reflection and coaching-support platform, including AI-generated conversations, guided prompts, journaling features, emotional pattern recognition tools, conversation history, subscription features, and other related functionality, and may allow users to create accounts, submit text, audio, journal entries, emotional reflections, and other content, receive AI-generated responses, participate in guided self-reflection sessions, manage subscriptions, and otherwise interact with Company. In order to access or use the Site or Services, certain eligibility requirements must be met.
Eligibility. You must be at least fourteen (14) years of age to access or use the Site or Services. By using the Site or Services, you represent and warrant that you meet the applicable eligibility requirements set forth in this Agreement, have provided truthful and accurate age and identity information, and will promptly provide any information reasonably requested by Company to verify your eligibility.
Individuals under eighteen (18) years of age may access or use the Site or Services only with the express consent of a parent or legal guardian. Company may require users under eighteen (18) years of age to upload or otherwise provide documentation evidencing parental or guardian consent and may require additional information or verification from the applicable parent or legal guardian before permitting or continuing access to the Site or Services. Company reserves the right, in its sole discretion, to deny, suspend, restrict, or terminate any account if the user’s age, identity, or required parental or guardian consent cannot be verified to Company’s satisfaction.
NOTICE TO PARENTS AND LEGAL GUARDIANS: Providing consent for a minor to use the Site or Services does not give the parent or legal guardian access to the minor’s account, conversations, journal entries, emotional reflections, conversation history, or other content submitted to or generated through the Services. Except as required by applicable law, permitted under Company’s Privacy Policy, or reasonably necessary to address an emergency, safety concern, suspected abuse, or misuse of the Services, Company will not provide a parent or legal guardian with access to or copies of such content merely because the parent or legal guardian consented to the minor’s use.
Company may require documentation or other information establishing parental or guardian consent and may request additional age, identity, or relationship verification before permitting or continuing access. Company may deny, suspend, restrict, or terminate an account if the user’s age or identity, or the required parental or guardian consent, cannot be verified to Company’s reasonable satisfaction.
Account Registration. Certain features of the Services require user account registration. Any information you submit through the Site or Services, including in connection with account creation, onboarding, or use of the Services, must be accurate, current, and complete, and you agree not to misrepresent your identity, age, date of birth, payment information, or any other information submitted in connection with your use of the Services. Because the Services facilitate AI-assisted conversations and emotional self-reflection, you acknowledge that you may voluntarily submit personal, emotional, wellness-related, medical, or other sensitive information while using the Services. You are solely responsible for the information you choose to submit and acknowledge that Company cannot control or restrict the content you voluntarily provide during your interactions with the Services. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
User Conduct. You agree to use the Site and Services only for lawful purposes and in compliance with all applicable laws and regulations. You shall not use the Site or Services to submit or transmit any information that is unlawful, fraudulent, harmful, threatening, abusive, harassing, defamatory, obscene, or otherwise objectionable; nor shall you introduce any viruses, worms, or other malicious code, attempt to gain unauthorized access to the Site, Services, accounts, or related systems, scrape, harvest, or extract data from the Site or Services, or interfere with the operation or security of the Site. You are solely responsible for your use of the Site and Services and for ensuring that your conduct does not violate this Agreement.
Account Security and Verification. Company reserves the right, at any time and in its sole discretion, to verify your identity, age, eligibility, parental or guardian authorization, account information, or continued compliance with this Agreement. You agree to promptly provide any information reasonably requested by Company in connection with such verification. Company may suspend, restrict, or terminate your access to the Site or Services if Company reasonably believes that any information provided is inaccurate, misleading, fraudulent, incomplete, or incapable of verification, or if Company determines that your continued use of the Site or Services may violate this Agreement or applicable law.
Cookies. We employ the use of first-party and third-party cookies and similar tracking technologies (including cookies, pixels, software development kits (“SDKs”), and similar technologies) in connection with the operation of the Site and Services. By using the Site or Services, you consent to the use of cookies and similar tracking technologies in accordance with Company’s Privacy Policy. Some cookies are required for technical reasons in order for our Site and Services to operate, and we refer to these as "essential" or "strictly necessary" cookies. Other cookies enable us to understand how users interact with the Site and Services, personalize user experiences, support AI functionality, and improve functionality and performance to enhance the experience across our platform. Third parties serve cookies or similar technologies through the Site or Services for advertising, analytics, integration, security, authentication, platform performance, and other purposes. This is described in more detail below.
Retargeting Cookies. We use retargeting cookies to show ads to users who have previously visited our Site as they browse the web or use social media. These cookies are used to collect information about your browsing habits and to make advertising relevant to you and your interests. They remember that you have visited the Site, and these cookies may be used by us or our service providers to help deliver relevant advertisements and measure advertising effectiveness, subject to our Privacy Policy and applicable law. Company does not sell your personal information or share your personal information for cross-context behavioral advertising.
Behavioral Cookies. Behavioral cookies are used to collect data about your use of our Site and Services. This allows us to understand your preferences and behavior across the Site and Services, enabling us to provide you with a more personalized experience. This information is used to enhance the functionality and features of the Site and Services, improve AI performance and user experience, and to provide analytics on platform usage.
Control Over Cookies. You have the ability to accept, reject, or manage cookies and certain similar tracking technologies used in connection with the Site and Services. Additionally, most browsers allow you to control cookies through their settings preferences, including the ability to delete or disable cookies. You may also have the ability to manage certain cookie preferences through any cookie consent tools, preference centers, or settings made available through the Site or Services, if applicable. However, if you disable or restrict certain cookies or similar tracking technologies, portions of the Site or Services may not function properly or as intended, including certain features relating to user authentication, personalization, AI functionality, or overall platform performance, and your user experience may be impacted. For additional information regarding the types of cookies and similar tracking technologies used, please refer to Section 4 above and our Privacy Policy.
Privacy. Your use of the Site and Services is also governed by our Privacy Policy, which is hereby incorporated into this Agreement by reference. Please review our Privacy Policy at https://bikoaicoach.com/privacy. Company reserves the right, and you authorize us, to collect, use, and disclose information provided by you or collected through your use of the Site and Services in accordance with the Privacy Policy. As described therein, Company may collect and process a variety of information in connection with your use of the Site and Services, including without limitation contact information (such as name, email address, and phone number), account information, payment and billing information, device and browser information, IP address, usage and analytics data, AI prompts and responses, conversation history, journal entries, coaching notes, emotional, wellness, mood, or other sensitive information voluntarily submitted by users, location data (where permitted), marketing preferences, and other information you choose to provide while using the Site or Services. Company may also collect payment information through third-party payment service providers, where applicable. Company does not sell personal information or share personal information for cross-context behavioral advertising.
Subscription and Payment Terms. Certain features of the Services may be offered on a subscription basis, including monthly subscription plans and/or one-time session purchases (each, up to one (1) hour in duration), with applicable pricing displayed at the time of purchase or otherwise communicated by Company. By enrolling in a subscription or purchasing a one-time session, you agree to pay all applicable fees as described at the time of purchase. Unless otherwise stated, subscription fees are billed in advance on a recurring monthly basis and will automatically renew at the end of each billing cycle unless canceled prior to the renewal date. Company may offer eligible users one (1) complimentary session following enrollment in a subscription plan. Unless canceled beforehand, your subscription will become billable upon the earlier of (i) the expiration of seven (7) days following enrollment, or (ii) the commencement of your second session. You authorize Company and its third-party payment processors (including, where applicable, Stripe and PayPal) to charge your designated payment method for all applicable fees.
All fees are non-refundable except where required by applicable law. Company reserves the right to modify pricing or subscription terms at any time upon reasonable notice. Continued use of the Services following such changes constitutes acceptance of the updated pricing or terms. Company may suspend or terminate your access to the Services for any overdue or unpaid amounts or if Company is unable to successfully process payment using your designated payment method.
Service Availability. Company does not guarantee that the Site or Services will be available at all times or without interruption. The Services may be subject to downtime, delays, maintenance, updates, modifications, third-party service interruptions, AI model availability, or other interruptions. Company may perform scheduled or unscheduled maintenance, updates, or modifications to the Services at any time, including modifications to AI models, features, functionality, user interfaces, or available Services, with or without prior notice. Unless expressly set forth in a separate written agreement, Company does not provide any service level commitments, uptime guarantees, or service credits. Company further reserves the right to suspend, discontinue, modify, replace, or remove any portion of the Site or Services, including any AI-powered functionality or feature, at any time and without liability. Company does not guarantee that any user content, conversation history, AI-generated outputs, journal entries, or other information submitted to or generated through the Services will remain continuously available or accessible.
Communications and Electronic Notices. By using the Site or Services, you consent to receive communications from Company electronically, including via email, in-app notifications, text messages (where you have elected to receive them), or other means. Such communications may include, without limitation, account-related notices, account verification requests, updates regarding the Services, updates to these Terms or the Privacy Policy, billing communications, subscription renewal and payment notifications, security alerts, or other administrative messages. You agree that all such communications satisfy any legal requirements that such communications be provided in writing. You are responsible for maintaining accurate and current contact information associated with your account and acknowledge that Company is not responsible for any delay or failure to receive electronic communications resulting from inaccurate, outdated, or inaccessible contact information provided by you.
License. Unless otherwise stated, Company and/or its licensors own the intellectual property rights for all material on the Site and Services. All content included on the Site or Services, including without limitation text, graphics, logos, images, videos, audio, layouts, design, software, interfaces, algorithms, models, data structures, AI-generated prompts, conversation flows, journaling tools, emotional self-reflection frameworks, coaching methodologies, AI-generated outputs, and underlying technology, is and shall continue to be the property of Company or its content suppliers and is protected under applicable copyright, patent, trademark, trade secret, and other proprietary rights. Any copying, redistribution, use or publication by you of any such content or any part of the Site or Services is prohibited, except as expressly permitted in this Agreement. Under no circumstances will you acquire any ownership rights or other interest in any content by or through your use of the Site or Services.
Company grants you a limited, revocable, non-exclusive, non-transferable license to access and use the Site and Services solely for your own internal or personal use, as applicable, in accordance with this Agreement and the functionality made available to you, subject to the restrictions set forth in this Agreement.
For the avoidance of doubt, nothing on the Site or Services shall be construed as granting any license or rights to use Company’s software, models, algorithms, AI systems, prompts, prompt libraries, conversation logic, emotional self-reflection methodologies, coaching frameworks, datasets, platform functionality, service offerings, branding, or other proprietary materials, except as may be expressly set forth in a separate written agreement between you and Company.
You must not:
Republish material from the Site or Services
Sell, rent or sub-license material from the Site or Services
Reproduce, duplicate or copy material from the Site or Services
Redistribute content from the Site or Services (unless content is specifically made for redistribution)
Reverse engineer, decompile, or attempt to extract source code, models, prompt structures, conversation logic, system prompts, proprietary methodologies, or other underlying technology from the Site or Services
Use any content, data, AI-generated outputs, prompts, conversation history, or other information from the Services to develop, train, or improve any competing product, model, artificial intelligence system, or service.
Trademarks. The Biko AI name, logo, and all related names, logos, platform names, product names, service names, designs, and slogans are trademarks or registered trademarks of Company or its affiliates and licensors. You may not use any such marks without the prior written permission of Company, including without limitation in connection with any website, application, artificial intelligence platform, advertising, marketing materials, domain name, social media account, or other commercial purpose. All other product and company names referenced on the Site or Services, if any, are the trademarks of their respective owners, and reference to them does not imply any affiliation with or endorsement by Company.
User Submissions. If you submit or transmit any information, materials, or content to Company through the Site or Services in connection with your use of the Services, including, without limitation, through account registration, onboarding, AI conversations, prompts, responses, text submissions, audio recordings, journal entries, coaching notes, emotional reflections, wellness information, conversation history, communications, feedback, or any other interactions or content you submit through the Site or Services (collectively, "User Submissions"), you retain ownership of your User Submissions. However, you grant Company a non-exclusive, worldwide, royalty-free, perpetual, irrevocable license to use, reproduce, process, store, transmit, display, analyze, modify, create derivative works from (solely as necessary to operate the Services), and otherwise use such User Submissions as reasonably necessary for the purpose of operating, maintaining, supporting, improving, providing, securing, troubleshooting, and monitoring the Site and Services, including without limitation generating AI responses, facilitating emotional self-reflection experiences, administering user accounts, maintaining conversation history, providing customer support, improving platform functionality, conducting analytics, enhancing user experience, protecting the security and integrity of the Services, and otherwise conducting Company’s lawful business operations, in each case in accordance with the Privacy Policy. Such license includes the right to process User Submissions using artificial intelligence and automated technologies as necessary to provide and improve the Services. For the avoidance of doubt, the Services do not provide a public-facing platform for user-generated content, and User Submissions are used solely in connection with the operation and functionality of the Services.
You represent and warrant that you own or have the necessary rights to submit such User Submissions and that they do not infringe, misappropriate, or violate any third party’s intellectual property rights, privacy rights, or any applicable laws. You further represent and warrant that you will not knowingly submit confidential or proprietary information belonging to any third party unless you have all necessary rights and permissions to do so. You further acknowledge that Company may already be developing or have developed services, features, AI models, algorithms, prompts, conversation frameworks, emotional self-reflection methodologies, coaching-support features, or other concepts that are similar to or competitive with the ideas included in your User Submissions, and nothing in this Agreement restricts Company’s independent development activities.
Site and Services Use. Company grants you a limited, revocable, nonexclusive license to use the Site and Services solely for your personal use, as applicable, in accordance with this Agreement and the functionality made available to you, and not for republication, distribution, assignment, sublicense, sale, preparation of derivative works, or other use not expressly permitted under this Agreement. You agree not to copy materials on the Site or Services, reverse engineer or break into the Site or Services, or use materials or information obtained through the Site or Services in violation of any law or for any unauthorized commercial purpose. You further agree not to attempt to gain unauthorized access to any portion of the Site or Services, interfere with their operation, scrape, harvest, or extract data from the Site or Services, or use the Site or Services in any manner that could damage, disable, impair, overburden, disrupt, or compromise the security of the Site, Services, or Company’s systems.
Without limiting the foregoing, you agree not to use the Site or Services to obtain or attempt to obtain medical, mental health, psychiatric, psychological, therapeutic, legal, financial, tax, employment, or other licensed professional advice; to use the Services in connection with any emergency or crisis situation; or to rely upon AI-generated outputs as the sole basis for making health, medical, legal, financial, employment, safety, or other significant personal decisions.
You further agree not to misuse any outputs or data made available through the Services, including by using such outputs in a manner inconsistent with their intended purpose or in violation of this Agreement. You further agree not to use any AI-generated outputs to develop, train, improve, benchmark, evaluate, or otherwise support any competing artificial intelligence model, platform, product, or service. Your use of the Site and Services is at the discretion of Company, and Company may terminate or suspend your use of the Site or Services, or any portion thereof, at any time, with or without notice, for any reason or no reason at all, including without limitation for any actual or suspected violation of this Agreement. Company reserves the right to modify, suspend, discontinue, or replace any aspect of the Site or Services, including any features, functionality, integrations, AI models, AI prompts, conversation logic, emotional self-reflection methodologies, coaching-support functionality, algorithms, or content, at any time without liability.
Prohibited Conduct. You agree to use the Site and Services only for lawful purposes and in accordance with this Agreement. Without limiting the foregoing, you shall not use the Site or Services to harass, threaten, intimidate, abuse, exploit, or harm another person; seek or facilitate instructions relating to self-harm, suicide, violence, criminal conduct, or other unlawful activity; use the Site or Services during or in connection with any medical, mental health, or other emergency or crisis situation; obtain or attempt to obtain medical, mental health, psychiatric, psychological, therapeutic, legal, financial, tax, employment, safety, or other licensed professional advice or determinations; make medical, legal, financial, employment, tax, safety, or other significant personal decisions based solely upon AI-generated outputs; upload, transmit, or disclose confidential, proprietary, or personal information belonging to another person without appropriate authorization; upload unlawful, defamatory, infringing, fraudulent, deceptive, or otherwise objectionable content; reverse engineer, decompile, disassemble, scrape, harvest, copy, automate access to, or otherwise attempt to extract the source code, prompts, models, algorithms, or underlying technology of the Site or Services; use the Site or Services to develop, train, benchmark, or improve any competing artificial intelligence system, product, or service; interfere with the security, integrity, availability, or proper operation of the Site or Services; or otherwise use the Site or Services in any manner inconsistent with this Agreement or the intended purpose of the Services. Company may investigate any actual or suspected violation of this Section and may suspend, restrict, or terminate your access to the Site or Services at any time, with or without notice, if Company reasonably determines, in its sole discretion, that you have violated or attempted to violate this Agreement or applicable law.
Content Liability. We shall not be responsible or liable for any content submitted, transmitted, or otherwise provided by you through the Site or Services, including any User Submissions (as defined herein), nor for any content provided by third parties that may be accessed through the Site or Services. You acknowledge and agree that you are solely responsible for any User Submissions you provide, and you assume all risks associated with such content. Company does not review, verify, endorse, monitor, or guarantee the accuracy, completeness, legality, appropriateness, reliability, or suitability of any User Submissions or other content submitted by users or third parties, and Company expressly disclaims any responsibility or liability arising from or relating to such content. Company shall have no responsibility or liability for any decisions, actions, inactions, communications, or consequences arising from your User Submissions, your interactions with the Site or Services, or your reliance upon any content generated by or through the Services, except to the extent expressly required by applicable law.
Links to Other Sites. The Site or Services may provide links to other websites or third-party services, including without limitation artificial intelligence providers, payment processors, authentication providers, cloud hosting providers, communication platforms, social media platforms, analytics providers, or other service providers, and may include integrations or connections with such third-party services. Such third-party websites and services are not under the control of Company, and Company is not responsible for the content, accuracy, availability, security, functionality, data integrity, AI-generated content or outputs, or practices of any such third parties. These Terms of Use and Company’s Privacy Policy apply solely to the Site and Services. Any third-party websites or services may have their own terms of use and privacy policies, and you are encouraged to review them before engaging with such third parties. Your interactions with any third-party websites or services or your use of any third-party integrations or connected services are solely between you and such third parties, and Company shall have no liability or responsibility arising from or related to such interactions or integrations, including without limitation any data transmitted to or from such third parties, any reliance on third-party data, third-party AI-generated outputs, or functionality.
Compliance with Laws. You agree to comply with all applicable laws regarding your use of the Site and Services and any interactions or communications with Company through the Site or Services. You further agree that information provided by you is truthful and accurate to the best of your knowledge and does not violate any applicable laws or regulations. Without limiting the foregoing, you acknowledge that you are solely responsible for ensuring that your use of the Services, including without limitation your collection, input, use, sharing, or reliance on any data, information, AI-generated outputs, or outputs made available through the Services, complies with all applicable federal, state, local, and international laws and regulations. This includes, without limitation, any laws relating to data privacy, data protection, consumer protection, intellectual property, confidential information, health, wellness, or other sensitive personal information, or any other applicable regulatory requirements.
You further acknowledge that you are solely responsible for determining whether your use of the Site or Services complies with any laws, regulations, contractual obligations, or professional responsibilities applicable to you, and you agree not to use the Site or Services in any manner that violates the rights of any third party or any applicable law. Company does not provide legal, regulatory, medical, mental health, psychological, psychiatric, therapeutic, or professional compliance advice through the Services.
Indemnification. You agree to indemnify, defend and hold Company, its affiliates, and its respective officers, directors, employees, agents, successors, and assigns harmless from and against any and all losses, damages, liabilities, deficiencies, obligations, claims, actions, suits, proceedings, demands, judgments, assessments, fines, interest, penalties, costs, and expenses (including settlement costs and reasonable legal, accounting, experts’ and other fees, costs and expenses) arising out of or in connection with (i) your violation of this Agreement or your use of the Site or Services, (ii) any information, materials, or content submitted by you to Company, including User Submissions, or otherwise made available through your use of the Site or Services, (iii) your violation of any applicable law or regulations, (iv) your use of or reliance on any data, AI-generated outputs, conversations, prompts, reflections, or other content generated through the Site or Services, including without limitation any medical, mental health, psychological, psychiatric, therapeutic, legal, financial, tax, employment, safety, or other personal or professional decisions, (v) your misuse of the Site or Services, including any use inconsistent with this Agreement or the intended purpose of the Services, (vi) your infringement or alleged infringement of any intellectual property right, privacy right, publicity right, confidentiality obligation, or other right of any third party, (vii) your submission of confidential, proprietary, or unlawful content, or content that you did not have the legal right or authority to submit through the Site or Services, (viii) any claim arising from your use of the Site or Services in connection with an emergency, crisis situation, or any circumstance in which you sought or relied upon the Services as a substitute for licensed professional advice or emergency assistance, or (ix) any third-party claim arising from or relating to your acts, omissions, User Submissions, use of the Site or Services, or violation of this Agreement.
Disclaimer. THE INFORMATION, CONTENT, AI-GENERATED OUTPUTS, CONVERSATIONS, PROMPTS, REFLECTIONS, AND SERVICES PROVIDED THROUGH THE SITE AND SERVICES ARE PROVIDED ON AN "AS IS," "AS AVAILABLE" BASIS. YOU AGREE THAT USE OF THIS SITE AND SERVICES IS AT YOUR SOLE RISK. COMPANY DISCLAIMS ALL WARRANTIES OF ANY KIND, INCLUDING BUT NOT LIMITED TO ANY EXPRESS WARRANTIES, STATUTORY WARRANTIES, AND ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
WITHOUT LIMITING THE FOREGOING, COMPANY MAKES NO REPRESENTATION OR WARRANTIES REGARDING THE ACCURACY, COMPLETENESS, RELIABILITY, TIMELINESS, AVAILABILITY, OR SUITABILITY OF ANY CONTENT ON THE SITE OR SERVICES, OR THE QUALITY, PERFORMANCE, CONSISTENCY, OR RELIABILITY OF ANY SERVICES, AI-GENERATED OUTPUTS, CONVERSATIONS, PROMPTS, REFLECTIONS, RESPONSES, OR FEATURES PROVIDED THROUGH THE SITE OR SERVICES.
ALL INFORMATION, AI-GENERATED OUTPUTS, CONVERSATIONS, PROMPTS, REFLECTIONS, JOURNALING FEATURES, INSIGHTS, AND OTHER CONTENT PROVIDED THROUGH THE SITE OR SERVICES ARE PROVIDED SOLELY FOR INFORMATIONAL, EDUCATIONAL, EMOTIONAL SELF-REFLECTION, AND COACHING-SUPPORT PURPOSES. THE SITE AND SERVICES ARE NOT INTENDED TO PROVIDE, AND DO NOT PROVIDE, MEDICAL, MENTAL HEALTH, PSYCHIATRIC, PSYCHOLOGICAL, THERAPEUTIC, COUNSELING, CRISIS-INTERVENTION, LEGAL, FINANCIAL, TAX, EMPLOYMENT, OR OTHER LICENSED PROFESSIONAL ADVICE OR SERVICES. THE SITE AND SERVICES ARE NOT A SUBSTITUTE FOR A LICENSED PHYSICIAN, THERAPIST, PSYCHOLOGIST, PSYCHIATRIST, COUNSELOR, ATTORNEY, FINANCIAL ADVISOR, OR ANY OTHER QUALIFIED PROFESSIONAL. NO PHYSICIAN-PATIENT, THERAPIST-PATIENT, PSYCHOLOGIST-PATIENT, COUNSELOR-CLIENT, COACHING, FIDUCIARY, OR OTHER PROFESSIONAL RELATIONSHIP IS CREATED THROUGH YOUR ACCESS TO OR USE OF THE SITE OR SERVICES.
AI-GENERATED OUTPUTS MAY BE INACCURATE, INCOMPLETE, INCONSISTENT, BIASED, MISLEADING, INAPPROPRIATE, OFFENSIVE, OUTDATED, OR OTHERWISE UNSUITABLE FOR YOUR PARTICULAR CIRCUMSTANCES. THE AI DOES NOT PROVIDE PROFESSIONAL ADVICE, ACTION PLANS, TREATMENT PLANS, DIAGNOSES, ASSESSMENTS, RECOMMENDATIONS, OR PROFESSIONAL DETERMINATIONS REGARDING ANY MEDICAL, MENTAL HEALTH, PSYCHOLOGICAL, PSYCHIATRIC, LEGAL, FINANCIAL, TAX, EMPLOYMENT, SAFETY, OR OTHER MATTER. YOU ARE SOLELY RESPONSIBLE FOR EXERCISING YOUR OWN INDEPENDENT JUDGMENT AND FOR ALL DECISIONS, ACTIONS, AND INACTIONS ARISING FROM OR RELATING TO YOUR USE OF THE SITE OR SERVICES. YOU SHOULD CONSULT APPROPRIATELY LICENSED PROFESSIONALS BEFORE MAKING ANY HEALTH, MEDICAL, MENTAL HEALTH, LEGAL, FINANCIAL, TAX, EMPLOYMENT, SAFETY, OR OTHER SIGNIFICANT PERSONAL DECISION.
COMPANY MAKES NO REPRESENTATION OR WARRANTY THAT USE OF THE SITE OR SERVICES WILL RESULT IN ANY PARTICULAR OUTCOME, INCLUDING WITHOUT LIMITATION ANY EMOTIONAL IMPROVEMENT, EMOTIONAL RELEASE, WELLNESS BENEFIT, PERSONAL INSIGHT, SELF-UNDERSTANDING, OR OTHER DESIRED RESULT. COMPANY DOES NOT GUARANTEE THE AVAILABILITY, UPTIME, ACCURACY, RELIABILITY, EFFECTIVENESS, OR CONTINUED OPERATION OF THE SITE OR SERVICES OR ANY AI-GENERATED OUTPUTS.
NOTHING IN THE SITE OR SERVICES SHOULD BE USED IN CONNECTION WITH ANY EMERGENCY OR CRISIS SITUATION. IF YOU BELIEVE THAT YOU OR ANOTHER PERSON MAY BE IN IMMEDIATE DANGER, MAY HARM YOURSELF OR OTHERS, OR REQUIRE IMMEDIATE MEDICAL, MENTAL HEALTH, OR EMERGENCY ASSISTANCE, IMMEDIATELY CALL 911, YOUR LOCAL EMERGENCY SERVICES, OR AN APPROPRIATE CRISIS HOTLINE, AND SEEK ASSISTANCE FROM QUALIFIED PROFESSIONALS.
TO THE EXTENT YOUR JURISDICTION DOES NOT ALLOW LIMITATIONS ON WARRANTIES, THIS LIMITATION MAY NOT APPLY TO YOU. YOUR SOLE AND EXCLUSIVE REMEDY RELATING TO YOUR USE OF THE SITE OR SERVICES SHALL BE TO DISCONTINUE USING THE SITE AND SERVICES.
Emergency/Safety Escalation. THE SITE AND SERVICES ARE NOT A CRISIS-INTERVENTION SERVICE, SUICIDE-PREVENTION SERVICE, EMERGENCY RESPONSE SERVICE, HEALTHCARE PROVIDER, THERAPIST, PSYCHOLOGIST, PSYCHIATRIST, OR SUBSTITUTE FOR 911, EMERGENCY RESPONDERS, CRISIS HOTLINES, OR OTHER QUALIFIED PROFESSIONALS. IF YOU BELIEVE THAT YOU OR ANOTHER PERSON MAY BE IN IMMEDIATE DANGER, MAY HARM YOURSELF OR OTHERS, OR REQUIRE IMMEDIATE MEDICAL, MENTAL HEALTH, OR EMERGENCY ASSISTANCE, YOU MUST IMMEDIATELY CALL 911, YOUR LOCAL EMERGENCY SERVICES, OR AN APPROPRIATE CRISIS HOTLINE, AND SEEK ASSISTANCE FROM QUALIFIED PROFESSIONALS.
Although Company does not undertake any duty to monitor User Submissions or communications, you acknowledge and agree that if Company reasonably believes, in its sole discretion, that information submitted through the Site or Services indicates a credible risk of imminent serious bodily injury, death, suicide, violence, or other emergency involving you or another person, Company may (but shall have no obligation to) contact law enforcement, emergency responders, appropriate governmental authorities, your designated emergency contact, immediate family members, healthcare providers (if known), or any other person or entity Company reasonably believes may be able to assist in responding to the situation.
By using the Site or Services, you expressly authorize Company to disclose such information as Company reasonably determines to be necessary for the foregoing purposes, and you release and hold harmless Company from any liability arising from any good-faith disclosure, attempted disclosure, or decision not to disclose information pursuant to this Section. Nothing herein shall obligate Company to identify, monitor, investigate, or respond to any emergency, and Company expressly disclaims any duty to do so.
Limitation of Liability. UNDER NO CIRCUMSTANCES WILL COMPANY BE LIABLE OR RESPONSIBLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL (INCLUDING DAMAGES FROM LOSS OF BUSINESS, LOST PROFITS, LITIGATION, LOSS OF DATA, BUSINESS INTERRUPTION, LOSS OF GOODWILL, REPUTATIONAL HARM, EMOTIONAL DISTRESS, OR THE LIKE), SPECIAL, EXEMPLARY, PUNITIVE, OR OTHER DAMAGES, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN ANY WAY RELATING TO THE SITE OR SERVICES, YOUR USE OF OR INABILITY TO USE THE SITE OR SERVICES, ANY CONTENT, DATA, AI-GENERATED OUTPUTS, CONVERSATIONS, PROMPTS, REFLECTIONS, RESPONSES, OR ANY RELIANCE ON INFORMATION PROVIDED THROUGH THE SITE OR SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, INCLUDING WITHOUT LIMITATION ANY DAMAGES RELATED TO SYSTEM PERFORMANCE, NETWORK CONNECTIVITY, SECURITY ISSUES, TECHNOLOGY FAILURES, THIRD-PARTY INTEGRATIONS, AI MODEL AVAILABILITY, OR DATA INACCURACIES.
WITHOUT LIMITING THE FOREGOING, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, COMPANY SHALL HAVE NO LIABILITY ARISING OUT OF OR RELATED TO (I) ANY DECISION, ACTION, OR INACTION TAKEN IN RELIANCE UPON THE SITE OR SERVICES OR ANY AI-GENERATED OUTPUTS; (II) ANY MEDICAL, MENTAL HEALTH, PSYCHOLOGICAL, PSYCHIATRIC, THERAPEUTIC, LEGAL, FINANCIAL, TAX, EMPLOYMENT, SAFETY, OR OTHER PERSONAL OR PROFESSIONAL DECISION MADE OR NOT MADE IN RELIANCE ON THE SITE OR SERVICES; (III) ANY INACCURACY, INCOMPLETENESS, BIAS, INAPPROPRIATENESS, OR FAILURE OF ANY AI-GENERATED OUTPUT OR ANY INFORMATION PROVIDED BY YOU OR ANY THIRD PARTY; (IV) ANY FAILURE TO ACHIEVE ANY PARTICULAR EMOTIONAL IMPROVEMENT, WELLNESS BENEFIT, PERSONAL INSIGHT, SELF-UNDERSTANDING, OR OTHER DESIRED RESULT; OR (V) ANY INTERRUPTION, SUSPENSION, MODIFICATION, OR DISCONTINUATION OF THE SITE OR SERVICES.
YOU ACKNOWLEDGE AND AGREE THAT YOU ARE SOLELY RESPONSIBLE FOR EXERCISING YOUR OWN INDEPENDENT JUDGMENT IN CONNECTION WITH YOUR USE OF THE SITE OR SERVICES AND THAT YOU ASSUME ALL RISKS ASSOCIATED WITH YOUR RELIANCE ON ANY AI-GENERATED OUTPUTS, CONVERSATIONS, PROMPTS, REFLECTIONS, RESPONSES, OR OTHER CONTENT MADE AVAILABLE THROUGH THE SITE OR SERVICES.
TO THE EXTENT ANY LIABILITY IS NOT LEGALLY EXCLUDABLE, COMPANY’S TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY AND ALL CLAIMS ARISING OUT OF OR RELATING TO THE SITE OR SERVICES SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU TO COMPANY DURING THE SIX (6) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE APPLICABLE CLAIM, REGARDLESS OF THE FORM OF ACTION OR THEORY OF LIABILITY.
YOUR SOLE REMEDY FOR DISSATISFACTION WITH THE SITE OR SERVICES AND/OR ANY CONTENT, DATA, OR OUTPUTS IS TO CEASE ALL USE OF THE SITE AND SERVICES.
You may have additional rights under certain laws (including applicable consumer protection laws) which do not allow the exclusion of implied warranties, or the exclusion or limitation of certain damages. If these laws apply to you, the exclusions or limitations in this Agreement that directly conflict with such laws may not apply to you.
Use of Information. Company reserves the right, and you authorize us, to collect, use, and process information regarding your use of the Site and Services and any information provided by you, including User Submissions, in accordance with our Privacy Policy. Such information may be used for purposes including, without limitation, operating, maintaining, and improving the Site and Services, generating AI-powered conversations, prompts, responses, reflections, journal entries, conversation history, emotional self-reflection experiences, administering user accounts, processing subscriptions and payments, communicating with you, providing customer support, protecting the security and integrity of the Site and Services, performing analytics, personalizing user experiences, and conducting Company’s lawful business operations. You acknowledge that the information you voluntarily provide through the Site or Services may include personal, emotional, wellness-related, or other sensitive information and that Company may process such information as necessary to provide, maintain, protect, and improve the Site and Services, all in accordance with the Privacy Policy. Company does not sell personal information or share personal information for cross-context behavioral advertising.
AI Model Improvement and Product Development. Subject to applicable law, the Privacy Policy, and any applicable consent or opt-out rights made available by Company, Company may use User Submissions and other information generated through your use of the Site or Services to develop, improve, test, evaluate, validate, maintain, and enhance the Site, Services, artificial intelligence models, prompts, conversation frameworks, emotional self-reflection functionality, algorithms, safety systems, and related technologies. Such use may include quality assurance, troubleshooting, analytics, internal research, and product development.
For the avoidance of doubt, Company’s internal use of User Submissions for product improvement, model improvement, testing, validation, or fine-tuning is separate from any use by third-party artificial intelligence providers. Company does not permit third-party artificial intelligence providers, including Anthropic, to use your User Submissions or personal information to train or improve their own general artificial intelligence models. Nothing in this Section shall limit Company’s right to use anonymized, aggregated, or de-identified information in accordance with applicable law and the Privacy Policy.
Copyrights and Copyright Agent. If you believe your work has been copied in a way that constitutes copyright infringement, or your intellectual property rights have otherwise been violated, please provide a notice containing all of the following information to our Copyright Agent:
An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright or other intellectual property interest;
A description of the copyrighted work that you claim has been infringed;
A description of where the material that you claim is infringing is located on the Site or Services (including the specific URL, if available);
Your address, telephone number, and e-mail address;
A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and
A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.
Our Copyright Agent for Notice of claims of copyright infringement on the Site or Services is Copyright Agent, Biko AI LLC, who can be reached as follows:
By E-mail: [email protected]
Applicable Law. You agree that the laws of the State of Arizona, without regard to its conflict of laws provisions, will govern this Agreement and any dispute that may arise between you and Company or its affiliates. Any dispute arising out of or relating to this Agreement or your use of the Site or Services shall be resolved in accordance with the dispute resolution provisions set forth herein.
Dispute Resolution. Except where prohibited by applicable law, any dispute, claim, or controversy arising out of or relating to this Agreement or the Site or Services shall be resolved exclusively by final and binding arbitration administered by the American Arbitration Association (“AAA”) in accordance with its applicable consumer arbitration rules. The Federal Arbitration Act shall govern the interpretation and enforcement of this arbitration provision. Unless otherwise required by applicable law or the AAA rules, the arbitration shall take place in Arizona, although either Party may participate remotely where permitted. Judgment upon the arbitration award may be entered in any court of competent jurisdiction. Notwithstanding the foregoing, either Party may seek temporary, preliminary, or permanent injunctive or equitable relief in any court of competent jurisdiction to protect intellectual property rights, confidential information, or other proprietary rights pending completion of arbitration.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOU AND COMPANY EACH WAIVE ANY RIGHT TO A JURY TRIAL IN ANY PROCEEDING ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE SITE OR SERVICES.
YOU AND COMPANY AGREE THAT ALL DISPUTES SHALL BE BROUGHT SOLELY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF, CLASS MEMBER, OR REPRESENTATIVE IN ANY PURPORTED CLASS ACTION, COLLECTIVE ACTION, CONSOLIDATED ACTION, MASS ACTION, PRIVATE ATTORNEY GENERAL ACTION, OR OTHER REPRESENTATIVE PROCEEDING. THE ARBITRATOR SHALL HAVE NO AUTHORITY TO CONSOLIDATE CLAIMS OR CONDUCT ANY FORM OF CLASS OR REPRESENTATIVE ARBITRATION.
If any portion of this arbitration provision or class action waiver is determined to be unenforceable, the remaining provisions shall remain in full force and effect to the maximum extent permitted by law.
Severability. If any provision of this Agreement shall be adjudged by any court of competent jurisdiction or arbitrator to be unenforceable or invalid, that provision shall be construed, modified, or limited to the minimum extent necessary to make it enforceable to the fullest extent permitted by applicable law, and if such provision cannot be so construed or modified, it shall be deemed severed from this Agreement, so that this Agreement will otherwise remain in full force and effect and the validity, legality, and enforceability of the remaining provisions shall not be affected or impaired thereby.
Waiver. The failure or delay of Company to exercise or enforce any right or provision of this Agreement shall not operate as a waiver of such right or provision. No partial exercise of any right or remedy shall preclude any other or further exercise of such right or remedy or the exercise of any other right or remedy. Any waiver of this Agreement by Company must be in writing and signed by an authorized representative of Company, and any such waiver shall apply only to the specific instance for which it is given and shall not be deemed a continuing waiver or a waiver of any subsequent breach, default, or violation of this Agreement.
Termination. Company may terminate this Agreement and/or suspend or terminate your access to the Site or Services (including any associated accounts) at any time, with or without notice, for any reason, including without limitation any violation of this Agreement, suspected misuse of the Site or Services, fraudulent, unlawful, abusive, or unauthorized activity, failure to comply with applicable law, failure to maintain accurate account information, failure to pay applicable fees, or Company’s inability to verify your age, identity, parental consent, or authority to use the Site or Services. Company may also suspend, limit, or restrict access to certain features or functionality of the Services at its discretion. You may terminate your account at any time by following the account deletion or cancellation procedures made available through the Site or Services; however, termination of your account shall not relieve you of any payment obligations accrued prior to the effective date of termination, nor shall it entitle you to any refund except where required by applicable law.
Upon termination, your right to access and use the Site and Services will immediately cease, and Company may disable or delete your account and restrict future access to the Site or Services, subject to Company’s data retention practices and applicable law, as further described in the Privacy Policy. However, any provisions of this Agreement which by their nature should survive termination (including, without limitation, provisions relating to intellectual property, disclaimers, limitation of liability, indemnification, payment obligations accrued prior to termination, dispute resolution, governing law, and any licenses granted to Company with respect to User Submissions) shall survive.
Relationship of the Parties. Nothing contained in this Agreement or your use of the Site or Services shall be construed to constitute either Party as a partner, joint venturer, employee, or agent of the other Party, nor shall either Party hold itself out as such. Neither Party has any right or authority to incur, assume or create, in writing or otherwise, any warranty, liability or other obligation of any kind, express or implied, in the name of or on behalf of the other Party. Each Party shall remain an independent party responsible for its own actions.
For the avoidance of doubt, nothing contained in this Agreement or your use of the Site or Services creates or shall be construed to create any physician-patient, therapist-patient, psychologist-patient, psychiatrist-patient, counselor-client, coaching, fiduciary, attorney-client, financial advisor-client, or other licensed professional relationship between you and Company or between you and any artificial intelligence made available through the Site or Services. The Site and Services are solely intended to facilitate informational, educational, emotional self-reflection, and coaching-support experiences and are not a substitute for licensed professional services.
Entire Agreement. These Terms of Use constitute the entire agreement between you and Company and govern the terms and conditions of your use of the Site and Services, and supersede all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between you and Company with respect to the Site and Services. These Terms of Use, together with the Privacy Policy and any additional policies or terms expressly incorporated herein by reference, constitute the complete agreement between you and Company with respect to your access to and use of the Site and Services. You may also be subject to additional terms and conditions, posted policies (including but not limited to the Privacy Policy), guidelines, or rules that may apply when you use the Site or Services. Company may revise these Terms of Use at any time by updating this Agreement and posting it on the Site or otherwise making it available through the Services. Unless otherwise expressly stated, any such revisions shall become effective immediately upon posting. Accordingly, you should visit the Site and review the Terms of Use periodically to determine if any changes have been made. Your continued use of the Site or Services after any changes have been made to the Terms of Use signifies and confirms your acceptance of any such changes or amendments to the Terms of Use.
Contact Information.
Biko AI
CONSENT
By using the Site or Services, you hereby consent to these Terms of Use. If you are using the Site or Services on behalf of an organization, you are agreeing to this Agreement for that organization and representing that you have the authority to bind that organization to this Agreement. In that case, "you" and "your" will refer to that organization.
ELECTRONIC AGREEMENT
This Agreement is an electronic contract that sets out the legally binding terms of your use of the Site and Services. By using the Site or Services in any manner, you agree to this Agreement, as it may be updated or amended from time to time by Company in accordance with its terms. This electronic agreement acknowledges that you are able to electronically receive, download, and print this Agreement.
ACKNOWLEDGEMENT
By using the Site or Services, you acknowledge that you have read these Terms of Use and agree to be bound by them, as in effect at the time of your use of the Site or Services. You further acknowledge and agree that the Site and Services are provided solely for informational, educational, emotional self-reflection, and coaching-support purposes; that the Site and Services do not provide medical, mental health, psychiatric, psychological, therapeutic, legal, financial, tax, employment, or other licensed professional advice or services; that no professional relationship is created through your use of the Site or Services; that you remain solely responsible for exercising your own independent judgment and for all decisions, actions, and inactions arising from or relating to your use of the Site or Services; and that you have carefully reviewed and understand the dispute resolution, binding arbitration, class action waiver, and jury trial waiver provisions contained in these Terms of Use, and agree that such provisions are a material part of this Agreement.